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Privacy Policy

1. Introduction

At Spot On K9, your privacy is very important to me. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make an enquiry, or book a service with me. I am committed to ensuring that your personal data is handled securely, transparently and in accordance with UK data protection laws.

2. Information I collect

I may collect the following types of information:

  • Contact information: name, email address, phone number

  • Booking details: home address, information about your dog, training goals and any relevant notes

  • Payment information: deposit or service payments (processed securely via Monzo and Stripe – I do not store your full payment details)

  • Technical information: IP address, browser type, and cookies when you visit my website

  • Communication records: emails, messages, or notes from consultations or enquiries

3. How I Use Your Information

I use your information to:

  • Respond to your enquiries and manage bookings

  • Deliver my training services and follow-up support

  • Process deposits and payments

  • Send reminders, updates, or materials related to your training session(s)

  • Improve my website, services, and client experience

  • Comply with legal and accounting obligations

I will only use your information for the purpose it was collected for, unless I reasonably consider that I need to use it for another related reason compatible with the original purpose.

4. Marketing

I may occasionally send you information about new services, events, or offers that may interest you. You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting me directly at sophie@spotonk9.co.uk. I never sell or share your personal data with other companies for marketing purposes.

5. How I Store and Protect Your Data

​Your data is stored securely through my booking and email systems (for example, Wix, GoogleWorkspace, or other GDPR-compliant providers).

I take reasonable technical and organisational precautions to prevent loss, misuse, or unauthorised access to your information. Data is only kept for as long as necessary to fulfil my services or meet legal obligations (typically up to 7 years for business and accounting records).

6. Sharing Your Information

I only share your data when necessary, for example:

  • With payment processors (for secure payments)

  • With email or booking platforms I use to manage appointments

  • Where required by law or to protect my rights

All third parties I work with are required to respect the security of your data and comply with data protection legislation.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Object to or restrict how we process your data

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact me at sophie@spotonk9.co.uk.

8. Cookies

My website may use cookies to improve your browsing experience and analyse website performance. You can adjust your browser settings to refuse cookies if you prefer, though some parts of the site may not function properly.

9. Changes to this Policy

I may update this Privacy Policy from time to time. Any updates will be posted on this page.

10. Contact Me

​If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Spot On K9
sophie@spotonk9.co.uk
If you are unhappy with how your data has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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